Privacy Policy

1. INTRODUCTION

This privacy statement outlines how Mammoth Workwear processes your personal information. From time to time, we may update this policy, so we recommend reviewing this page periodically.

a) Mammoth Workwear is committed to respecting and protecting your privacy while using our website. You’re not required to provide personal information on the public areas of our site, but you may choose to do so through forms such as contact or enquiry submissions.

b) We understand that the data you share with us is confidential. Mammoth Workwear will treat your information with the utmost care and in accordance with applicable privacy laws.

c) It’s important to us that your personal information is accurate and current. Please help us by notifying us of any changes. You have the right to request access, correction, or deletion of the personal data we hold about you at any time.

d) When you first visit our website, we will ask you to consent to our use of cookies in line with this policy.

e) We do not sell or disclose your information to other companies for commercial use.

2. LEGAL BASIS FOR PROCESSING YOUR DATA

We rely on several legal bases to collect and process your personal data, including:

• Consent: For example, when you opt in to receive marketing emails.
• Contractual obligations: Like processing your order and delivering your goods.
• Legal compliance: If required by law, we may need to share your information with authorities.
• Legitimate interests: For general business operations, such as fraud prevention or marketing our own products to you in a way you’d reasonably expect.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect your personal information when:

• You browse our website or place an order online or by phone
• You create a Mammoth Workwear account
• You interact with us via email, phone, or social media
• You opt in to receive our promotions or newsletters

4. WHAT DATA WE COLLECT

We may collect:

• Personal and account details: Name, email, phone number, billing/shipping addresses, and password
• Purchase information: Order history, invoices, and payment records
• Device data: IP address, browser type, cookies, device identifiers, and how you interact with our site
• Marketing preferences: Your consent and communication history
• Demographic info: Job title, company, or industry

5. HOW WE USE YOUR PERSONAL DATA

We use your data to:

• Fulfil your orders and manage your account
• Communicate with you about your order, returns or queries
• Send you marketing (if opted in)
• Improve your shopping experience through personalised content
• Detect and prevent fraud
• Fulfil legal and regulatory obligations

6. HOW WE PROTECT YOUR DATA

We take data security seriously. Our site uses secure HTTPS technology, and sensitive information (e.g., payment details) is encrypted using SSL. Access to your account is password protected, and we regularly test our systems for vulnerabilities.

7. DATA RETENTION

We only keep your data as long as necessary:

• Enquiries: Up to five years for potential future reference
• Marketing subscribers: Until you unsubscribe
• Order and contractual data: As long as needed for business and legal obligations

After that, data is either deleted or anonymised.

8. WHO WE SHARE YOUR DATA WITH

We share your personal information only with trusted third parties essential for:

• Processing and fulfilling your orders (e.g., couriers)
• IT system maintenance and website support
• Marketing agencies (for communication you have agreed to)
• Fraud prevention services

We never sell your information to third parties.

9. YOUR RIGHTS

Under data protection laws, you have rights including:

• Access to your data
• Correction of incorrect data
• Deletion (right to be forgotten)
• Restriction of processing
• Objection to processing
• Data portability
• The right to withdraw consent at any time

If you would like to exercise any of these rights, contact us using the details at the end of this policy.

10. HOW TO STOP MARKETING COMMUNICATIONS

To unsubscribe from Mammoth Workwear marketing:

• Click the unsubscribe link in any email
• Email us at: media@mammothworkwear.com

Please allow a few days for changes to take effect.

11. CONTACTING THE REGULATOR

If you believe your data hasn’t been handled properly, or you’re unhappy with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):

• Phone: 0303 123 1113
• Website: www.ico.org.uk/concerns

Last updated: 23/04/2025